Support
Frequently Asked Questions
Answers to the questions we hear most about delivery, orders, returns and payment.
How long does delivery take?
Estimated delivery across the UAE is 7–12 days from when your order is placed. You'll receive tracking details by email once your order ships. Delivery times are estimates, not guarantees, and can vary by location and product.
Do you deliver to all seven emirates?
Yes. We deliver across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
How do I track my order?
Once your order ships you'll receive a confirmation email with tracking information. You can also check order status anytime from your account under Order History.
Can I change or cancel my order after placing it?
Contact us as soon as possible after ordering. If your order hasn't been processed for shipping yet, we'll do our best to change or cancel it.
What is your return policy?
Unopened items in their original packaging can be returned within 7 days of delivery. See our Returns & Refunds page for the full policy and how to start a return.
What payment methods do you accept?
We accept the payment methods shown at checkout, which typically include major credit and debit cards.
Are your products genuine and new?
Yes — every product we sell is brand new. Where a manufacturer warranty applies, it's noted on the product page.
How can I reach customer support?
Use the form on our Contact page, or email us directly. We're available Sunday to Thursday, 9:00 AM – 6:00 PM (GST).
Is my payment information secure?
Yes. Checkout is handled through Shopify's secure, encrypted checkout — we never see or store your full card details.