Shipping Policy

Last updated: [ADD DATE WHEN YOU PUBLISH]

Where we deliver

Smart Living Tech delivers across the United Arab Emirates, covering all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

[CONFIRM: do you ship outside the UAE? If not, say so explicitly here.]

Delivery timeframe

Orders are generally delivered across the UAE within approximately 7–12 days from the date the order is placed.

This is an estimate, not a guarantee. Delivery times may vary depending on product availability, destination and logistics. We would rather set a realistic expectation than promise a date we cannot control.

Order processing

Orders are normally processed within [CONFIRM YOUR PROCESSING TIME, e.g. 1–2 business days] of being placed. Processing time is included in the 7–12 day estimate above.

Orders placed on weekends or public holidays begin processing on the next working day.

Delivery charges

Delivery charges are calculated at checkout based on your delivery address and the contents of your order. The exact amount is shown before you complete payment, so there are no charges added afterwards.

[CONFIRM: do you offer free delivery above a threshold? If so, state the threshold here.]

Tracking your order

Once your order ships, we send tracking information to the email address used at checkout. Tracking can take up to 48 hours to begin updating after it is issued — this is normal and does not mean anything has gone wrong.

Possible delays

Delivery may take longer than estimated for reasons including customs clearance, courier capacity during peak periods, weather disruption, supplier stock issues, or an incomplete delivery address.

If your order passes the 12-day estimate, contact us with your order number and we will investigate with the courier and keep you updated.

Delivery addresses

It is the customer's responsibility to provide a complete and accurate delivery address, including building name, apartment or villa number, and a working contact number.

If a parcel cannot be delivered because the address is incomplete or incorrect, or because nobody is reachable at the contact number provided, any additional delivery costs or return-to-sender charges may be passed on. Contact us as soon as possible if you notice an error in your address — we can often correct it before the order ships.

Delivery attempts

Couriers normally attempt delivery more than once, and will typically contact you to arrange a suitable time. If all attempts fail, the parcel is returned to the sender and we will contact you to arrange what happens next.

[CONFIRM: number of delivery attempts your courier makes, and what happens to a returned parcel — refund, redelivery at customer cost, etc.]

Damaged or missing deliveries

If a parcel arrives damaged, photograph the packaging before opening it further and contact us with your order number. If tracking shows an order as delivered but you have not received it, contact us within [CONFIRM TIMEFRAME, e.g. 48 hours] so we can raise it with the courier while the trail is still active.

Contact

For any question about a delivery, contact us through our Contact page with your order number to hand.